Customer Service | Terms of Use

WARNING: PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS OF USE ( "TERMS") BEFORE USING THIS WEB SITE.

YOUR USE OF THE WEB SITE IS PERMITTED ONLY TO THE EXTENT OF TERMS OF USE CONTAINED HERE.

PLEASE READ CAREFULLY THESE TERMS OF USE AND ALL LEGAL WARNINGS, LIKE THE CUSTOMER SERVICE PAGE, IN CASE OF PURCHASE OF PRODUCTS THROUGH THIS SITE AND THE PRIVACY POLICY (COLLECTIVELY, "WARNINGS").

ACCESS, NAVIGATION AND GENERAL USE OF THIS SITE INVOLVE THE ACCEPTANCE OF THESE TERMS AND WARNINGS. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY DO NOT USE THIS SITE. IN THE EVENT OF ANY BREACH OF THESE TERMS AND WARNINGS. THE AUTHORIZATION FOR USE OF THIS SITE MUST BE IMMEDIATELY AND AUTOMATICALLY TERMINATED AND ALL MATERIALS OBTAINED FROM THE SITE Kenswood AND ALL COPIES THEREOF (WHETHER MADE UNDER THESE TERMS OR OTHERWISE) MUST BE DESTROYED.

1. TERMS AND CONDITIONS OF USE

Kenswood internet site is an on-line information and sales service provided by Kenswood. Your use is conditional to acceptance of the terms and conditions set out below. If you do not accept these conditions, you are requested not to use the site or download material from it.

2. USE, REPRODUCTION AND LIMITATIONS TO USE

The access to Kenswood's website is free, and does not require previous authorisation, subscription or registration. However, the user may be required to subscribe or register in order to obtain certain types of information or to access certain services or reserved areas.

This site may at times be wholly or partially inaccessible as a result of malfunctioning and/or connection problems or in any case events beyond the control of Kenswood. This site is provided exclusively for personal use and you may print and/or save the pages of the site on your personal computer to this end. Permanent reproduction the contents of the pages of the Kenswood site, whether total o partial, translation, adaptation, any type of modification or rearrangement, any form of public distribution of copies, any presentation, demonstration or public communication, is forbidden without the previous written consent of Kenswood.

Kenswood reserves the right to prosecute whosoever damages the site directly or indirectly and in particular whosoever introduces software or viruses which can or do damage the contents or functioning of the site, equipment or systems of the site operator. The user is responsible for maintaining secrecy regarding his "password" and "user name" which Kenswood may assign, for the use of some services provided. Advance written communication should also be obtained for any use of the password and user name not previously authorised by Kenswood.

3. LIMITATIONS OF LIABILITY

Information in this site is provided in good faith and Kenswood does not guarantee that they are complete. Despite constant efforts to provide the most recent, complete and suitable information, technical inaccuracies and typographical errors may be present. Therefore, the information on this site is provided without any guarantee of the trustworthiness and truthfulness of the contents, and must consequently be checked.

In no case will Kenswood be held responsible for any damage whether direct or indirect caused by proper or improper use of this site. Furthermore, Kenswood will not be responsible for any incorrect operations, damage, wear and tear, cancellation of data or software, in connection with any equipment or user systems as a direct or indirect consequence of access or intention to access the Kenswood website.

Kenswood reserves the right to modify, update, or correct the site and its contents at any time without communication, either before or after the changes have been made. You should visit this page from time to time to review the then current Terms and Warning because they are binding on you.

4. LINKS

This Site may contain links to other sites on the World Wide Web. Kenswood does not accept any responsibility for material created or advertised by third parties with which the Kenswood site has a link. If you decide to visit a website linked to the Kenswood website you do so at your own risk, accepting responsibility for precautions against viruses and other destructive elements.

Kenswood does not consider any links from this site, or any information or references to information from other sources, in any way as explicit or implicit endorsement. Questions and comments regarding other sites must be referred exclusively to the administrators of these sites. This site may contain information taken from other sources, which are identified in every case, and to which reference must be made in case of necessity for verification of this information including its accuracy, truth and completeness.

Kenswood does not represent nor guarantee the reliability of any other website of third parties who choose to link to its site. The links on the Kenswood to other sites are provided exclusively for your information. The links do not imply that Kenswood sponsors or that it is affiliated with the organisations that provide the services described in these sites.

All persons may create links to this site, following express authorisation by Kenswood. The link must however be placed exclusively on the home page unless specifically authorised in writing by Kenswood. The right to create a link to the site does not confer any explicit or implicit right regarding the site itself or its contents and can be revoked at any time without notice by Kenswood.

5. CREATE AN ACCOUNT

Create an Account on the Site Kenswood does not bind the Costumer to a purchase. By registering to the site Kenswood the Customer will be able to access promotions and restricted areas (Reviews, Tag, Wishlist,...) and he will be promptly informed about our promotions and new products, by subscribing to the Kenswood newsletter service during the registration. By clicking on the link "My Account" each Customer will be able to update, amend and/or delete personal information, make purchasing operations faster, be updated on the status of orders and see order history.

In compliance with the privacy law, personal data will not be forwarded to third party for commercial communications.

6. INFORMATION RECEIVED BY Kenswood

Kenswood does not authorise transmission of confidential or extremely important information through its website. As a result, all information received through this site and/or via e-mail will be considered as non-confidential in nature and Kenswood will consider itself free to use this information, with the exception of personal data, which is protected by current privacy laws. Kenswood will have no obligations regarding such materials and will be free to copy, use, disclose, show, transform and incorporate it into material, as well as distribute it to third parties, without any limit. Kenswood will also be free to use all the ideas, concepts, know-how or technical notions contained in this material, for any purpose, including but not limited to, the development, production, and sale of products, which utilise this material. Whosoever submits material guarantees that it is publishable and accepts this responsibility, freeing Kenswood from any action by others in relation to the above mentioned material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

7. USERS

Kenswood does not discriminate on the basis of age, race, national origin, sex, religion or sexual attitudes of users. No person who has less than 18 years can use the site without parental consent or his representative. All parents and those who are guardians are strongly encouraged to monitor the use of the Internet by their children/minors under their responsibility. The use of the Site by any user will be understood as a statement that the user has at least 18 years.

8. COOKIES

This web site uses cookies. A "Cookie" is a small file that some websites can send to the address of the visitor to the site with the purpose of tracking the route taken by website visitors. The cookies provide us vital information on navigation, purchase statistics, entry and exit pages on our website, origins of user traffic, etc. This information allows Kenswood to optimize our internet activities to better serve you. These cookies can in no way divulge personal information, can not be used to deliver or activate a virus. Kenswood site uses cookies to keep track of items placed in your cart during the purchase process. If the options to accept cookies on your browser are disabled you will not be able to insert any item in the cart. Modifies your browser options in this way:

A) MICROSOFT EXPLORER

1. Select Internet Options from the Tools menu

2. Click the Security tab

3. Go to Custom Level

4. Reach the entry Cookies by sliding the bar

5. Select the Enable fields

B) MOZILLA FIREFOX

1. Select Options

2. Select the Privacy icon

3. Select Allow sites to set cookies and confirm.

For detailed information about the protection of personal data, please go to the Privacy Policy page.

9. LAWS AND JURISDICTION

These conditions comply with Canadian law. Canadian law will have jurisdiction and exclusive competence for any controversy and in any case in relation to the above mentioned conditions. However, when necessary, Kenswood reserves the right to legal recourse in countries other than Canada, in order to protect its interests and rights.

10. INFORMATION ABOUT TRADEMARKS

The trademarks and logos that appear on this site are the property of Kenswood. They may not be used on any Internet website other than the Kenswood site without the previous written consent of Kenswood. The name Kenswood and any trademarks that include that of Kenswood may not be utilised as internet addresses of other sites or as part of such addresses without the previous written consent of Kenswood.

11. PURCHASER'S OBLIGATIONS

Once the online purchase procedure is complete, the Consumer undertakes to print and keep the present Terms and Conditions, and the specifications of the purchased product.

The user undertakes not to establish any of the following conduct when using the Site Kenswood:

- falsify their personal identity;

- transmit any material or promote any links with obscene, vulgar, fraudulent, defamatory, libelous, threatening, confidential, illegal or otherwise objectionable content;

- harass, undermine, threaten, cause embarrassment or difficulty or inconvenience to other participants, users, or any person or entity;

- transmit any material that contains a virus or other harmful component, or otherwise tampers with, impairs or damages any of the Sites or any connected network, or otherwise interferes with any person or entity's use or enjoyment of the Site;

- distribute any submission that is commercial, business-related or advertises or offers to sell any products, services or otherwise (whether or not for profit), or solicits others (including solicitations for contributions or donations);

- infringe or violate any right of a third party including: (a) copyright, patent, trademark, trade secret or other proprietary or contractual rights; (b) right of privacy (specifically, you must not distribute another person's personal information of any kind without their express permission) or publicity; or (c) any confidentiality obligation;

- put in place practices which in any manner are in violation of existing legislation.

You are personally liable for the content of any contribution or message posted on this Site. You may only send personal information strictly necessary for the purpose of notification, if permitted under this Terms and Warnings; you should not send sensitive data. Any sensitive data received via the Site will be immediately deleted permanently from Kenswood. You may not send confidential information on the Site relating to third party.

12. SHIPPING AND DELIVERY

The delivery obligation will be fulfilled by Kenswood when products have been committed to the carrier. The Customer is responsible for paying all the shipping costs. Kenswood may not charge the customer the cost of delivery, in whole or in part. You will be able to choose between several shipping services. Shipping costs vary from country to country, due also to duties, taxes and/or custom fees charged upon delivery. Kenswood is not responsible for orders delayed by carriers. At the time of shipment an e-mail for occurred delivery will be sent to the customer. The delivery times indicated by Kenswood refer to the products in stock and they are not binding on Kenswood, which can then confirm or modify them, according to its actual needs, alerting the Customer. Any delay in delivery of less than 60 (sixty) days shall not entitle the Customer to refuse delivery of products or to claim damages or compensation whatsoever. In case of delay in delivery exceeding 60 (sixty) days you will have the right to cancel the order and receive a refund of amounts already paid if necessary, without the right to any refund or additional compensation.

Upon receipt, the customer must check that the delivered product matches what was ordered, as follows:

- that the number of packages/boxes indicated on the carrier's bill of lading corresponds to the number of packages/boxes actually delivered;

- that the package is intact, undamaged and dry.

After checking, the Customer must sign the delivery slip, after which no complaint may be made regarding the external characteristics of what was delivered in relation to the order placed. If the items delivered do not match the order placed according to the procedure cited above, the Customer should not accept the goods and should complain directly to the carrier.

Customs duties are charged to the receiver and their amount is established by the law in force in the country where the products are received. Kenswood does not know the amount of the customs duties that will be communicated to you by carrier, only when the shipment will reach its destination. In the event that the customs duties are not paid and, therefore, the goods refused, the customs duties and the shipment costs will be deducted from the total amount of the order and only the difference will be reimbursed. For more information, Kenswood strongly advises you to check with the Customs department in your country about its import policies.